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IDeaS, A SAS Company, sustains an entrepreneurial employee culture within a Fortune 100 employer. The SAS commitment to R&D, employee relations and history of profitability helped place it number one on the “FORTUNE 100 Best Companies to Work For” 2010 and 2011 list.  Offering stellar benefits and truly global exposure, IDeaS is seeking a skill-savvy professional who is willing to reach beyond a narrowly defined role to make entrepreneurial aligned contributions.

In this position you will be responsible for resolving client business and decision issues directly with the client via portal, phone or other communication method.

Essential Job Responsibilities:

• Ensure issues are correctly assigned and client calls/portal issues are resolved within pre-defined resolution timeframes
• Identify and escalate areas of concern
• Analyze data from client systems to check for accuracy of forecasts and make necessary adjustments to the forecasts when appropriate tools available
• Resolve any business issues for the client including questions on business practices, system configuration, and system usage and monitoring
• Interacts directly with clients via appropriate method
• Interacts and supports the Client Relationship Manager
• Documentation of new processes and update existing documentation to keep it current
• Train new and existing personnel on current processes and procedures
• Create a positive and productive environment within the department

Job Qualifications – Essential:

• B. Sc. or a degree in science stream or degree or diploma in hotel management
• Post-Graduate degree or diploma in computers, business administration or science would be added advantage
• At least five years of hotel experience in Front Office, Sales, Reservations or Revenue Management in four- or five-star hotel chains
• Analytical approach to identification and resolution of complex problems
• Computer proficiency in MS Excel, MS Word, MS PowerPoint
• Proven verbal and written communication skills
• Able to work independently
• Strong desire to work directly with clients to solve business issues

Job Qualifications – Preferred:

• Ability to flourish when working under pressure in a team environment
• Knowledge or experience of the hotel/hospitality industry
• Ready to work in shifts if required
• Computer proficiency in MS Project, MS Access
• Good Team Player
• Flexible
• Positive attitude 

To Apply:

• Resumes may be considered in the order in which they are received. 
• To apply, e-mail your resume to jobs_india@ideas.com.